App Actions

1. Select an App Action Node
   • In the node selection panel, you will find a tab called External Apps. Click on it to see the list of available external applications integrated with Plivo.
   • Choose the app you want to interact with, such as Google Sheets, Salesforce, Zendesk, HubSpot, and others.
   Example: If you choose Google Sheets, you’ll see options for actions like Create Sheet, Append Rows, Batch Update, etc.

1. Choose an Action for the Selected App
   • After selecting the app, a list of available actions will be presented. These are predefined tasks that the app can perform (e.g., creating a new sheet, appending rows, etc.).
   Example: If you select Google Sheets, available actions will include:
   • Create Sheet: Create a new Google Sheet.
   • Append Rows: Add rows of data to an existing sheet.
   • Batch Update: Update multiple rows at once.
2. Configure the Action

• Once you select an action, a configuration screen for that specific action will open. Here, you’ll provide details such as:
  • Connection: Select or authenticate your connection to the external app (e.g., your Google Sheets account).
  • Parameters: Fill in the necessary parameters for the action, such as the specific spreadsheet and row values (for actions like appending rows).
• If the app isn’t yet authenticated, you’ll be prompted to set it up through the Integrations page.

3. Use Variables
   • You can pass dynamic agent variables from earlier in the conversation into these actions. For instance, you might collect user input and append it to a Google Sheet as part of your workflow.

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Troubleshooting

• App Not Integrated: If an external app isn’t integrated yet, you’ll be prompted to authenticate it during the configuration of the App Action Node. Make sure the correct permissions are granted.
• Incorrect Data: If the app action isn’t behaving as expected (e.g., incorrect data in Google Sheets), double-check that the correct variables are being passed, and verify the app’s connection and authentication.