A Trigger Node is the starting point of every Agent Flow. It determines how a workflow begins and when it should run. Every flow begins with exactly one trigger, and it must be the first node in the flow. Triggers define not only the entry condition for your workflow (e.g., a call, a message, or an API request), but also the published behavior of your Agent—such as the required input, format, and runtime environment.

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Types of Triggers

Trigger TypeSubtypes / Description
Incoming Conversation- When a Call is Received - When a Chat Message is Received - When an SMS is Received - When a WhatsApp Message is Received
API RequestTriggered externally via an authenticated HTTP call with optional input parameters
Note: The Start trigger placeholder is already present in every new flow. Click “Select Trigger” to open the drawer and choose a type.

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Configuring Trigger Types

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Incoming Call

  • Choose “When a Call is Received” as your trigger.
  • You’ll be able to configure a Hangup Agent—this is the fallback logic that runs if the user hangs up before the conversation completes.

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Incoming Chat Message

  • Choose “When a Chat Message is Received”.
  • You can configure Quick Response Questions—up to 5 preset, clickable suggestions to guide the user.

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Incoming SMS / WhatsApp Message

  • These require no additional configuration after selection.
  • Trigger activates when a new message is received on the selected channel.
Note: Number Association: Use the Numbers page in Settings to link your flow to a specific phone number.

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API Call Trigger

  • When selected, you’ll receive:
    • A unique API endpoint URL
    • Authentication settings (Basic Auth enabled by default)
    • A form to define input variables—key names and their expected data types, which can be used later in the flow.
  • You can disable authentication (not recommended). We strongly advise keeping the endpoint behind auth for security.

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How to Switch a Trigger

You can change the starting point of your flow without rebuilding it:
  1. Click the options icon (⋮) in the top-right corner of the trigger node.
  2. Select “Change Start Trigger.”
  3. Pick a new trigger type from the available options.
  4. Configure your new trigger as needed.
Note: Switching triggers removes any configuration set on the previous trigger.