Power AI-driven customer experiences at every stage—from lead acquisition to customer support—with Plivo’s AI Agent Platform. This platform enables you to build, configure, and deploy intelligent virtual agents without writing code. With deep integration capabilities, robust tooling, and multichannel support, you can rapidly automate conversations and operations across your business.

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What you can do with Plivo

From simple FAQ bots to complex call automation, Plivo agents adapt to your business needs.
  • Create AI Agents using natural language—no code required.
  • Configure or fine-tune behaviors to match your brand, domain, and use case.
  • Deploy seamlessly across your channels: Voice call, WhatsApp, Chat Widget and SMS.
  • Incorporate human specialists when needed—via intelligent routing and escalation rules.
  • Integrate with your tools like Zendesk, Hubspot, Google Workspace, Slack, and more.

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Key Features

  • Agent Builder – Visual interface to define flows, logic, triggers, and actions.
  • Vibe Agent – AI Co-Pilot to generate agent flows from natural-language prompts.
  • Knowledge Base – Use internal documents or FAQs to power accurate answers.
  • Multichannel Support – Voice, WhatsApp, Chat, and SMS built-in.
  • App Integrations – Prebuilt actions for Zendesk, HubSpot, Google Workspace, and others.
  • Playground – Test, debug, and iterate on agent behavior in real time.
  • Reports – Six analytics dashboards: Conversations, Customer Metrics, Agent & AI Performance, Availability, and Operations.

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Deployment Options

Each agent can be published to one or more channels:
  • Voice Call – Buy a number and connect to a voice-capable agent flow.
  • WhatsApp – Connect via WABA and manage templates.
  • Web Chat – Deploy chat widgets across domains.
  • SMS – Configure via 10DLC to support inbound and outbound messaging.

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Human in the Loop

In addition to AI Agents, human specialists can be brought in when needed:
  • Assignment & Routing – Forward conversations to available specialists using skills or queues.
  • Conversation Types – Inbound or outbound conversations supported.
  • Settings – Define Holidays, Business Hours, Agent Status, and Skills.
  • Conversation & Task Management – Manage handovers, SLAs, retries, and workload from a unified dashboard.

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Core Terms

  • Agent / Agent Flow – A complete conversational and operational system driven by trigger → logic → response steps.
  • Flow Builder – Drag-and-drop interface for designing conversation logic using nodes.
  • Node – A unit of logic or interaction (e.g., AI reply, app action, HTTP request, call forward).
  • Trigger – The starting condition for a flow (e.g., incoming call, WhatsApp message, API webhook).
  • Variables – Temporary storage for names, emails, IDs, etc., extracted or generated during flow execution.
  • Paths – Connective routes between nodes, often based on user input or system conditions.
  • Channels – Interfaces where conversations happen (Voice, SMS, Chat, WhatsApp).
  • Flow Execution – A single instance of an agent flow running from trigger to conclusion.
  • Deploy – The process of activating agents on selected channels for live use.
  • Knowledge Base – Reference documents the AI uses to answer user questions accurately.
  • Conversation – A real-time exchange involving an AI or human agent.
  • Reports – Built-in dashboards that monitor agent effectiveness and customer experience.