You can set up voicemail rules based on the end state of the call: Completed, No Answer, Busy/Rejected, or Failed. To do that:
  1. Drag and drop the Record Audio component onto the canvas and view the Configuration panel.
  2. There are two ways to set up your message:
    • Text to speech: Click on the Speak Text tab under Configuration. Type the message you want to leave and select the language and voice you want to speak the message. Plivo will convert the typed text to voice and play it to the caller.
    • Audio recording URL: Click on the Upload File / URL tab under Configuration. Upload a prerecorded message in the form of a URL or drag an audio file onto the upload box.
  3. Click the Validate button to update your voicemail settings.
  4. Draw lines from the Call Forward_1 node, from the No Answer, Busy/Rejected, and Failed states, to the Record Audio_1 node, then click Save.

Call forward rules