Introduction
The Plivo Browser SDK lets you make and receive calls using Plivo applications directly from any web browser. Using our SDK, you can create applications such as:- Call Center — Build efficient call center workflow by allowing your agents to make and receive calls via their browsers. Control call flow in your app using our API.
- Click to Call — When adding click to call for your CRM app, Plivo runs seamlessly in the background to allow your users to interact via audio communication.
- Web-Based Help Desk — Create great service experiences and workflows. Sales and support agents can access customer info while making calls directly from their web browsers.
- Web Conferencing — Build rich conference experiences with Plivo’s out-of-the-box features, including unique call flows, recording calls, and branded conference greetings.
How does it work?
- From a browser, a Plivo endpoint initiates an internet call to Plivo’s voice platform.
- The platform notifies your application server about the call.
- Plivo handles the call based on XML documents returned by the application server. In this case, a Dial XML element connects the call with the phone number specified in the XML document.
- Plivo initiates a call to the phone number specified in the Dial XML element.
- Once the call is answered, the two parties are connected and can talk to each other.