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  • What: KYC compliance process for renting Indian phone numbers: required documents, application steps, and post-approval number rental
  • Requires: India data region account (cannot be changed post-creation), Business Registration Certificate (COI from MCA or Udyam from MSME) AND Business PAN or GST Certificate. Both documents are mandatory
  • Timeline: Review typically 15 minutes, up to 1 business day (080/022 numbers). 140-series and 160-series numbers have a separate SLA.
  • Number types: Landline series for non-BFSI (service/transactional only); 140-series for promotional calls (additional setup required); 160-series for BFSI service and transactional calls (additional setup required)
  • Common rejection: Business name mismatch across documents, missing CIN/Udyam number, or submitting only one of the two required documents
KYC compliance is required before renting Indian phone numbers. This guide covers the documents, application process, and post-approval steps.
India Data Region Required: Indian phone numbers are only available to India data region organizations. If your organization is in the US data region, you cannot rent Indian numbers. Data region cannot be changed after an organization is created — create a new organization with the India data region from the organization switcher in the Plivo Console (no new signup needed).

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KYC Documents Required

Submit two documents — one from each row below.
Both documents are mandatory. Your application will be rejected if either document is missing.

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Business Registration Certificate Requirements

Your business registration certificate must meet these requirements: If submitting a Certificate of Incorporation (COI): If submitting an Udyam Registration Certificate:
Common rejection reasons:
  • Submitting only one document (both a business registration certificate and a tax registration document are required)
  • COI not issued by MCA, or Udyam certificate not issued by MSME
  • Missing CIN or Udyam Registration Number
  • Business name mismatch between the registration certificate and the tax registration document

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Submit Compliance Application

  1. Navigate to Compliance Application
  2. Click Create Application
  3. Select India and click Continue
  4. Upload your business registration certificate (COI or Udyam) and your tax registration document (Business PAN or GST Certificate)
  5. Select business type (Direct Brand or Reseller)
  6. Submit
For 080/022 numbers, review typically takes 15 minutes and up to 1 business day in some cases. 140-series and 160-series numbers have a separate SLA — see 140-series provisioning and 160-series provisioning.

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Business Types

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Application Status

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Rent Numbers After Approval

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Direct Brands

  1. Go to Buy Phone Numbers
  2. Select India
  3. Compliance application links automatically

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Resellers

  1. Ensure your customer’s compliance application is approved
  2. During rental, select the appropriate compliance application
  3. Application must be approved beforehand

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Update Compliance on Existing Numbers

Use this when a number is transferred between customers or the business entity using the number changes. Option 1:
  1. Go to Active Numbers
  2. Select numbers
  3. Click Choose Action > Update Compliance
  4. Select compliance application
  5. Click Save
Option 2:
  1. Click on specific number
  2. Select compliance from dropdown