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Frequently asked questions about payment methods, account recharges, and credits on Plivo.

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Payment Methods

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Accepted payment methods

MethodAvailabilityMinimumSettlement
Credit CardAll customers$25Immediate
ACH Direct DebitUS only$255 business days
USD Bank TransferAll customers—Same-day or next-day
Accepted cards: Visa, Mastercard, American Express, and Discover. PayPal is not supported.A 3% payment gateway fee applies on all card transactions.

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How do I add a credit card?

  1. Navigate to Billing in the Plivo console
  2. Enter card information in the Payment Details section
  3. Click Add New Card

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How do I set up ACH Direct Debit (US only)?

ACH debit requires at least one credit card on file.
  1. Navigate to Billing and select bank direct debits
  2. Enter bank account details
  3. Plivo sends a micro-deposit of $0.01 with a code starting with “SM”
  4. Enter the four digits following “SM” in the console to verify
Verification typically takes 2-3 days. Maximum 10 verification attempts allowed.

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How do I set up USD Bank Transfer?

USD Bank Transfer avoids the 3% Payment Gateway Fee charged on credit card payments.Transfer options:
  • Domestic Wire Transfer: Same-day settlement
  • ACH Transfer: Next-day settlement
Contact Plivo Support to set up USD Bank Transfer.

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How do I set up wire transfer payments?

For wire transfers over $1,000, contact Plivo Support with:
  • Your use case
  • Company details
  • Estimated monthly volume

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Recharges and Credits

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How do I manually recharge my account?

  1. Navigate to Billing
  2. Enter the recharge amount (minimum $25 USD or ₹2,000 INR)
  3. Complete payment

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What is auto-recharge and how does it work?

Auto-recharge automatically adds funds when your balance drops below a threshold. How it works:
  1. Set a threshold value (minimum balance trigger)
  2. Set a recharge amount (amount to add when triggered)
  3. When balance drops below threshold, Plivo charges your card
Example: Starting balance 100,threshold100, threshold 100, recharge amount 20.Ifa20. If a 90 charge reduces the balance to 10,auto−rechargetriggers5times(20×5=10, auto-recharge triggers 5 times (20 × 5 = 100), resulting in a final balance of $110. If a recharge fails, Plivo retries when your balance drops below threshold again.

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How do I configure auto-recharge?

  1. Navigate to Billing
  2. Go to the Auto Recharge section
  3. Set threshold amount
  4. Set recharge amount
  5. Save

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What are monthly recharge limits?

Monthly limits protect against fraudulent activity like SMS pumping or credential leaks.
  • The system calculates a recommended limit based on usage
  • Limits can be adjusted anytime in the Console
  • Some accounts have upper caps based on account history

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What balance notifications does Plivo send?

Plivo automatically sends email alerts when your balance drops below 250,250, 100, and $10. Custom alerts:
  • Configure up to 3 custom threshold amounts
  • Add additional notification email addresses via Payment Settings