What is included in an invoice?
Invoices contain three main sections:| Section | Contents |
|---|---|
| Invoice Summary | Usage ID, generation date, Auth ID, billing address |
| Usage Summary | Breakdown by product (Voice, SMS, Numbers, etc.) |
| Payment Summary | Credits applied and amounts charged |
When are invoices generated?
Invoices are generated on the first business day of each month for the preceding month. Example: The January invoice is created on February 1st.How do I access my invoices?
Navigate to Billing > Invoices in the Plivo console.What detailed information is available beyond the main invoice?
Plivo provides XLSX format usage supplements containing six sheets:| Sheet | Contents |
|---|---|
| Voice Inbound | Calls by destination country and type |
| Voice Outbound | Calls by destination |
| SMS Inbound | Messages by country and type |
| SMS Outbound | Messages by country and type |
| Number Rentals | Phone number charges |
| Zentrunk | SIP trunking usage |
How do I generate a fair usage report?
For Voice:- Go to Voice Logs
- Click Export
- Select Export Fair Usage Report
- Click Export Logs
- Navigate to Zentrunk Logs
- Follow the same process
What’s the difference between prepaid and postpaid accounts?
| Feature | Prepaid | Postpaid |
|---|---|---|
| Billing | Balance debited as services are consumed | Usage billed at end of cycle |
| Invoice | Monthly for record-keeping | Payment due upon receipt |
| Recharge | Auto-recharge options available | Contact Plivo Sales for postpaid |