Regional tax applicability:
- United States: The taxes and fees described below (Sales Tax, Telecom Tax, CCRF, Carrier Surcharges) apply to businesses registered in the US, identified by billing address.
- India: GST of 18% is applicable on all spends. See India taxes for details.
What additional charges may appear on my invoice?
Your invoice may include additional charges based on service type and location:| Charge | Description |
|---|---|
| Sales Tax | State and local taxes based on service address |
| Telecom Tax | Telecommunications-specific taxes |
| CCRF | Carrier Cost Recovery Fee — fixed percentage on US voice, numbers, and Zentrunk usage |
| Regulatory Fees | Federal communications program contributions |
| Carrier Surcharges | Fees imposed by US/Canadian carriers on SMS/MMS traffic |
What is the Carrier Cost Recovery Fee (CCRF)?
CCRF is a pass-through mechanism for recovering federal regulatory costs, including:- Universal Service Fund contributions
- Other telecommunications fees
What are carrier surcharges on messaging?
US and Canadian carriers levy surcharges on SMS and MMS communications. These fees vary depending on:- Mobile carrier
- Message type (SMS vs MMS)
- Number type (long code, toll-free, or short code)
How are taxes calculated?
Plivo determines applicable taxes using your billing address, including:- State and local sales taxes
- Telecom taxes
- Jurisdiction-specific charges
Why does Plivo charge taxes?
Where Plivo has sufficient presence in a state, locality, or jurisdiction, we are required to collect applicable taxes and remit them to appropriate authorities. Sales tax functions as an indirect tax at the point of transaction — although Plivo pays initially, customers ultimately bear the burden per applicable law.What taxes apply for India-based accounts?
| Tax Type | Details |
|---|---|
| GST | 18% charged on all invoiced amounts |
| GSTIN | Required in account profile |