Allowed Values | ||
---|---|---|
Outbound Calls | Inbound Calls | |
Originator Source of call | Plivo media server (Make Call API or Dial XML) | Plivo (Browser SDK, Android SDK, IOS SDK, or external SIP device**), network operator of PSTN |
Originator Region | Media server region | Geographical location of SIP endpoint IP address or PSTN number |
Terminated To Where the call terminated | Plivo (Browser SDK, Android SDK, IOS SDK, or external SIP device**), network operator of PSTN | Plivo media server |
Termination Region | Geographical location of SIP endpoint IP address or PSTN number | Media server region |
Metric | Good | Average | Bad |
Jitter | <= 10 ms | 10 - 30 ms | >=30 ms |
Packet Loss | < 0.5% | 0.5% - 0.9% | >= 0.9% |
Audio Level | >-40dB | -80dB to -40dB | <-80dB |
RTT | < 200 ms | 200 - 300 ms | > 300 ms |
Suspected Issue | Metrics to Examine |
One-way audio | Packet count, audio level |
Broken audio | Packet loss |
Robotic audio | Jitter |
High connect time | Post-dial delay |
Audio lag | Round trip time (RTT) |
Low audio level | Audio level |