Latest Legacy

Multiparty call

The multiparty call component lets multiple users dial in to a single call. The component has triggers to add users into the call, perform warm and cold transfers, and manage members on the call.

Call members can be assigned agent or customer roles. An agent can initiate and manage transfers. When members are placed on hold, the agent hold music configured in the UI is played to agent members and customer hold music is played to customer members.