A multiparty call (MPC) allows multiple users with specific roles to dial into a single call. While conferences also allow multiple users to join a single call, multiparty calls are better suited for call centers or sales dialer use cases such as:
Assigning a specific role to each call participant — agent, customer, or supervisor.
Discreetly allowing supervisors to coach agents without being heard by customers. Check our Supervisor coaching guide for more information.
Dialing members out of the MPC using API requests.
Transferring calls into an MPC with a single API request.
For traditional “meeting” use cases where more participants may need to be connected, please checkout our conference offering.An MPC can be initiated using either Add a Participant API or MPC XML with one or more participants. Also, participants can be added to an existing/ongoing MPC using the Add a Participant API or MPC XML.
Note: To initiate an MPC, at least 1 participant should be added to the call.