Call Insights API Specs
This method lets you retrieve call insights for a call.
API Endpoint
Response Descriptions
Description | Example value | |
api_id | Unique api request identifier | <UUID> |
call_uuid | Unique call Identifier | <UUID> |
rtt | Round trip time is the time taken for data to travel to a target destination and back, in milliseconds. A high RTT indicates poor network quality and can result in audio lag. | 7 |
packet_loss | Loss of voice packets over transmission, as a percentage of overall packet count in the stream. Packet loss can cause broken audio. | 2 |
jitter | The variance in delay of voice packet transmissions, measured in milliseconds. Jitter can impact voice quality, causing robotic-sounding audio. | 7 |
post_dial_delay | Length of the interval between when the call was initiated and ringing began, in milliseconds. | 12 |
hungup_source | who hung up the call. caller/callee | plivo |
hungup_cause | cause of hung up | end of xml instructions |
from.number | The caller ID using which the call was initiated. | 12025551111 |
from.carrier | The caller carrier using which the call was initiated. | Airtel |
from.region | The caller region where the call was initiated. | IN |
to.number | The number to which the call was initiated. | 11025551111 |
to.carrier | The carrier to which the call was initiated. | jio |
to.region | The region to which the call was initiated. | IN |
plivo_quality_score | Each call is rated between 1 to 5 based on the audio quality stats recorded for the call. A higher score indicates better call quality. | 4 |