What is Call Insights?
Call Insights provides visibility into:- Call quality metrics
- Traffic patterns
- Performance trends
- Issue diagnosis
How do I access Call Insights?
Console: Navigate to Voice > Call Insights in the Plivo console. API: Use the Call Insights API for programmatic access.What call volume metrics are available?
| Metric | Description |
|---|---|
| Total calls | Inbound + outbound count |
| Call distribution | Breakdown by direction, type |
| Peak hours | High-traffic time periods |
What call quality metrics are available?
| Metric | Description |
|---|---|
| MOS (Mean Opinion Score) | Audio quality rating (1-5) |
| Jitter | Variation in packet arrival time |
| Packet loss | Percentage of lost audio packets |
| Latency | Round-trip delay |
What call outcome metrics are available?
| Metric | Description |
|---|---|
| Answer rate | Percentage of answered calls |
| Average duration | Mean call length |
| Hangup causes | Distribution of call end reasons |
| Failure rate | Percentage of failed calls |
What geographic distribution data is available?
- Calls by country/region
- Destination analysis
- Origination patterns
What time range options are available for filtering?
- Last 24 hours
- Last 7 days
- Last 30 days
- Custom range
What filters can I apply to Call Insights?
| Filter | Options |
|---|---|
| Direction | Inbound, Outbound |
| Call type | Voice API, Zentrunk |
| Number | Specific phone numbers |
| Application | Specific Plivo applications |
How can I use Call Insights for quality monitoring?
- Low MOS scores indicate poor quality
- High jitter suggests network instability
- Packet loss causes choppy audio
How can I use Call Insights for capacity planning?
- Analyze peak traffic periods
- Plan for seasonal variations
- Identify growth trends
How can I use Call Insights for cost optimization?
- Review call duration patterns
- Identify high-cost destinations
- Optimize routing decisions
How can I use Call Insights for troubleshooting?
- Investigate failed calls
- Analyze hangup cause patterns
- Identify configuration issues
How do I integrate Call Insights with Voice Alerts?
Combine Call Insights with Voice Alerts for proactive monitoring:- Set thresholds based on baseline metrics
- Receive notifications when metrics deviate
- Investigate using Call Insights data
How do I export Call Insights data?
Console Export:- Apply filters
- Click Export
- Download CSV/Excel file