What are the requirements for voice calling in India?
| Requirement | Details |
|---|---|
| Business registration | India-registered businesses only |
| KYC compliance | Required before renting Indian numbers |
| Caller ID | Must use India Plivo phone number |
| Media anchoring | Media must stay within India |
| Payment | INR via Indian credit card |
Who can use Indian voice calling?
Only businesses registered in India can:- Rent Indian phone numbers
- Make domestic calls within India
- Use India domestic routes
What documents are required for KYC compliance?
| Document | Description |
|---|---|
| Certificate of Incorporation (COI) | Proof of business registration |
| GST Certificate | Tax registration |
How do I submit a compliance application?
- Navigate to Compliance Application
- Click Create Application
- Select India and click Continue
- Upload COI and GST Certificate
- Select business type (Direct Brand or Reseller)
- Submit
What are the business type options?
| Type | Definition | Compliance Requirement |
|---|---|---|
| Direct Brand | Place calls for your own business | One compliance application |
| Reseller | Offer communication services to others | Separate application per end customer |
What do the compliance application statuses mean?
| Status | Meaning | Next Steps |
|---|---|---|
| Approved | KYC verified | Rent numbers |
| Rejected | Documents need correction | Check rejection email, resubmit |
How do Direct Brands rent numbers after approval?
- Go to Buy Phone Numbers
- Select India
- Compliance application links automatically
How do Resellers rent numbers?
- Ensure end-customer compliance is approved
- During purchase, select the appropriate compliance application
- Application must be approved beforehand
How do I update compliance on existing numbers?
Option 1:- Go to Active Numbers
- Select numbers
- Click Choose Action > Update Compliance
- Select compliance application
- Save
- Click on specific number
- Select compliance from dropdown
What is the media anchoring rule?
Both legs of a call must originate and terminate within India. Violating this causes calls to fail withviolates_media_anchoring hangup cause.
What is compliant call architecture?
- Inbound: India to India
- Outbound: Indian number to India destination
- Conference: All participants in India
What are the benefits of domestic calling?
| Benefit | Description |
|---|---|
| Lower latency | Shorter media path |
| Better audio quality | Local routing |
| Assured local CLI | Caller ID displays correctly |
| INR pricing | Attractive rates in local currency |
What are the CPS limits for India?
| Type | Default |
|---|---|
| Outbound | 2 CPS |
| Inbound | Based on account tier |
How should India-registered businesses set up accounts for both markets?
- Create two separate accounts with different emails
- Request India trial via sales form
- Use Indian credit card for payments