Documentation Index
Fetch the complete documentation index at: https://plivo.com/docs/llms.txt
Use this file to discover all available pages before exploring further.
Plivo offers two plans to fit different business needs: Professional (pay-as-you-go) and Enterprise.
Plan Comparison
| Feature | Professional | Enterprise |
|---|
| Pricing | Free to start, pay per use | Starts at $1,000/month |
| Usage Limit | $2,500/month | Unlimited |
| RPS & Concurrency | 2 RPS, 50 call concurrency | Custom |
| Coverage | United States, India | Global |
| Channels | Voice (PSTN), SMS & RCS, WhatsApp Chat & Call | Everything in Professional |
| AI Agents | Voice, Messaging, Chat, Verify | Everything in Professional |
| Volume Discounts | — | Custom pricing |
| Shortcodes & Custom Sender IDs | — | ✓ |
| Compliance | — | BAA, HIPAA, SSO |
| Onboarding | Self-serve | Dedicated Slack channel |
| Feature | Professional | Enterprise |
|---|
| Pricing | Free to start, pay per use | Starts at ₹50,000/month |
| Usage Limit | ₹2,00,000/month | Unlimited |
| RPS & Concurrency | 2 RPS, 50 call concurrency | Custom |
| Coverage | United States, India | Global |
| Channels | Voice (PSTN), SMS & RCS, WhatsApp Chat & Call | Everything in Professional |
| AI Agents | Voice, Messaging, Chat, Verify | Everything in Professional |
| Volume Discounts | — | Custom pricing |
| Shortcodes & Custom Sender IDs | — | ✓ |
| Compliance | — | BAA, HIPAA, SSO |
| Onboarding | Self-serve | Dedicated Slack channel |
Professional Plan
The Professional plan is ideal for startups, developers, and businesses getting started with communications APIs.
What’s Included
Channels:
- Voice (PSTN) — Make and receive phone calls
- SMS & RCS — Send text messages globally
- WhatsApp Chat & Call — WhatsApp Business messaging
AI Agents:
- Voice Agent — AI-powered phone conversations
- Messaging Agent — Automated SMS/WhatsApp responses
- Chat Agent — Website chat automation
- Verify Agent — Phone number verification
Features:
- 2 requests per second (RPS)
- 50 concurrent calls
- Coverage in United States and India
- Self-serve onboarding
- Standard support
Limits
| Region | Monthly Usage Limit |
|---|
| US + Rest of World | $2,500 |
| India | ₹2,00,000 |
Enterprise Plan
The Enterprise plan is designed for high-volume businesses requiring custom configurations, compliance certifications, and dedicated support.
What’s Included
Everything in Professional, plus:
Extended Coverage:
Custom Configuration:
- Custom RPS and call concurrency limits
- Shortcodes and custom sender IDs
- Volume-based pricing discounts
Compliance & Security:
- BAA (Business Associate Agreement) for HIPAA
- HIPAA compliance support
- SSO (Single Sign-On) integration
Premium Support:
- Dedicated Slack channel for onboarding
- Priority support
Pricing
| Region | Starting Price |
|---|
| US + Rest of World | $1,000/month |
| India | ₹50,000/month |
How to Upgrade
From Professional to Enterprise
- Contact Plivo Sales
- Discuss your volume and requirements
- Receive a custom quote
- Sign agreement and get onboarded via Slack
Frequently Asked Questions
Can I start with Professional and upgrade later?
Yes. Most customers start with the Professional plan and upgrade to Enterprise as their usage grows or when they need enterprise features like compliance certifications.
What happens if I exceed the Professional plan limits?
Your account will be temporarily limited. Contact Plivo Sales to upgrade to Enterprise for unlimited usage.
Is there a free trial?
Yes. The Professional plan is free to start. You only pay for what you use with no minimum commitment.
Do Enterprise contracts have a minimum term?
Contact Plivo Sales to discuss contract terms.
Can I get volume discounts on the Professional plan?
Volume discounts are only available on the Enterprise plan. If you have high volume, Enterprise may be more cost-effective.
